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Support Center
FAQs
Orders & Products
Browse our collections, select the items you want, add them to your cart, and proceed to checkout. If you need help choosing or ordering an item, you can also contact us directly on 08034431152.
Product availability is indicated on the website where applicable. For items with limited stock or products you cannot find online, contact us to confirm availability before making payment.
Absolutely. You can shop across our collections including Household, Kitchenware, Back to School, Kiddies, Gift & Souvenirs, Beauty & Fashion, and add your preferred items to one order.
Order cancellation depends on the status of your order. Contact us as soon as possible if you need to cancel or change an order. Orders that have already been processed or dispatched may not be eligible for cancellation.
Delivery & Pickup
Yes. Hayz Exclusive offers delivery for orders placed through our store. Delivery availability, charges, and timelines may vary depending on your location and order.
Delivery time depends on your location, product availability, and the delivery option selected. You will receive relevant delivery information during the ordering process.
Delivery charges depend on the delivery location and order details. Where applicable, the delivery fee will be communicated or displayed before your order is completed.
Yes. You may provide the details of an authorised recipient when placing your order. Please ensure the recipient is available to receive and confirm the delivery.
Where pickup is available for your order, arrangements can be made with our team.
Payments & Pricing
Available payment options are displayed during checkout. Please use only the payment details or payment channels officially provided by Hayz Exclusive.
Where direct payment is approved, use only the official account details provided by Hayz Exclusive and ensure your payment is properly referenced to your order.
Our product prices are subject to change based on availability, supplier pricing, promotions, and other business considerations. The applicable price is the price displayed at the time of purchase.
Payment confirmation depends on the payment method used. An order should only be considered confirmed once payment has been successfully verified by Hayz Exclusive.
Contact us with your order details and proof of payment so our team can verify the transaction and assist you.