Terms & Conditions

Welcome to Hayz Exclusive Koncepts (“Hayz Exclusive”, “we”, “us”, or “our”).

These Terms & Conditions govern your access to and use of our website, hayzexclusive.com, and any purchase of products or services made through our website, social media channels, WhatsApp, or other official sales channels.

By accessing our website, placing an order, or purchasing from Hayz Exclusive Koncepts, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or place an order.

1. ABOUT HAYZ EXCLUSIVE KONCEPTS

Hayz Exclusive Koncepts is a retail business offering products across categories including:

Household
Kitchenware
Back to School
Kiddies
Gift & Souvenirs
Beauty & Fashion

Our brand promise is:

“…The home of correct thingz.”

We aim to provide customers with quality products, accurate information, reliable service, and a convenient shopping experience.

2. ELIGIBILITY

By using our website or placing an order, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide to us is accurate and complete.
You will use our website and services only for lawful purposes.
You will not attempt to interfere with the operation or security of our website.

Where an order is placed on behalf of another person, the person placing the order is responsible for ensuring that the recipient’s details are correct.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, prices, colours, sizes, specifications, and other information displayed on our website are accurate and up to date.

However:

Product colours may appear slightly different depending on your device, screen settings, lighting, or photography.
Certain products may have minor variations in colour, pattern, packaging, finishing, or appearance.
Product images may sometimes be used for illustrative purposes where indicated.
Manufacturers or suppliers may make changes to product packaging or specifications without prior notice.
Measurements and dimensions may have reasonable manufacturing or measurement variations.

Such differences do not automatically constitute a defect or make a product eligible for a refund or return.

Where a product has a specific variation, size, colour, model, or specification, customers are responsible for reviewing the available information before placing an order.

4. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until payment is completed.

If a product becomes unavailable after an order has been placed, we will contact the customer and may offer:

A suitable alternative;
A replacement product; or
A refund where applicable.

We reserve the right to limit quantities or decline orders where necessary, including where there is an apparent pricing error, stock discrepancy, suspected fraudulent activity, or other legitimate operational reason.

5. PRICES

All prices displayed on our website are stated in Nigerian Naira (₦) unless otherwise indicated.

Prices may change at any time without prior notice.

However, once an order has been successfully confirmed and payment has been received, the applicable confirmed order price will generally apply, subject to circumstances such as:

Obvious pricing or technical errors;
Fraudulent or unauthorised transactions;
Incorrect product listings;
System or payment errors; or
Circumstances beyond our reasonable control.

Where an obvious pricing error occurs, we reserve the right to cancel the affected order and refund any amount already paid for that order.

6. ORDERS

Placing an order constitutes an offer to purchase the selected products.

An order is not considered finally accepted until it has been reviewed and confirmed by Hayz Exclusive Koncepts.

We reserve the right to refuse, cancel, or limit an order where there is a legitimate reason, including:

Product unavailability;
Incorrect pricing or product information;
Incomplete or inaccurate customer information;
Suspected fraud or unauthorised payment;
Duplicate or unusual orders;
Delivery limitations; or
Other circumstances that reasonably prevent us from fulfilling the order.

If we cancel an order after payment has been received, any eligible refund will be processed using an appropriate payment method.

7. PAYMENT

Customers are responsible for providing accurate payment information and ensuring that payment is successfully completed.

We may accept payment through the payment methods made available on our website or through our official sales channels.

For direct payments where applicable, customers should only make payment using payment details officially provided by Hayz Exclusive Koncepts.

Official Account Name: Hayz Exclusive Koncepts
Bank: Moniepoint
Account Number: 5238451807

IMPORTANT: Customers should verify payment details before transferring funds. Hayz Exclusive Koncepts will not be responsible for payments made to unauthorised accounts, individuals, agents, or third parties.

An order may remain unprocessed until payment has been successfully verified.

8. PAYMENT VERIFICATION

We reserve the right to verify payments and request reasonable information necessary to confirm a transaction.

An order will not be considered paid merely because a customer provides a transfer screenshot or payment notification.

Where applicable, payment must be successfully received and verified before an order is processed.

We will never request your banking password, PIN, OTP, card PIN, or other confidential security credentials.

9. DELIVERY

We deliver to locations covered by our available delivery arrangements.

Delivery charges, estimated delivery periods, and available delivery methods may vary depending on:

Delivery location;
Order size or weight;
Courier availability;
Delivery method selected;
Weather or traffic conditions;
Public holidays;
Operational circumstances; and
Other factors outside our reasonable control.

Any delivery timeframe provided by Hayz Exclusive Koncepts is an estimated timeframe and not an absolute guarantee, unless expressly stated otherwise.

Delays caused by courier companies, traffic, weather, public holidays, inaccurate customer information, inaccessible locations, or other circumstances outside our reasonable control will not automatically constitute a failure by Hayz Exclusive Koncepts to fulfil an order.

10. CUSTOMER DELIVERY RESPONSIBILITIES

Customers are responsible for providing accurate delivery information, including:

Full name;
Correct phone number;
Complete delivery address;
Relevant landmarks where necessary; and
Any other information reasonably required for successful delivery.

If an order cannot be delivered because the customer provided incorrect or incomplete information, was unavailable to receive the order, or failed to respond to reasonable delivery attempts, additional delivery charges may apply.

Where repeated delivery attempts are unsuccessful, the order may be returned to Hayz Exclusive Koncepts and may require additional arrangements before another delivery attempt is made.

11. INSPECTION UPON DELIVERY

Customers are encouraged to inspect their order immediately upon delivery and before using the product where reasonably possible.

If an item appears damaged, incorrect, incomplete, or materially different from what was ordered, the customer should contact us as soon as possible with:

Order number;
Description of the issue;
Clear photographs and/or video evidence where applicable; and
Any other information reasonably requested by our customer service team.

Claims may be reviewed based on the circumstances of the order.

12. RETURNS AND EXCHANGES

We want our customers to have a positive shopping experience. However, returns and exchanges are subject to the nature and condition of the product.

A return or exchange may be considered where:

The wrong product was supplied by Hayz Exclusive Koncepts;
The product arrives materially damaged due to circumstances attributable to us or our delivery arrangements;
The product has a confirmed manufacturing defect; or
Another return circumstance is expressly approved by Hayz Exclusive Koncepts.

Returned products must generally be:

Unused;
In their original condition;
In original packaging where applicable;
Complete with all accessories, tags, labels, manuals, or accompanying items; and
In a condition suitable for resale where applicable.

We reserve the right to reject a return or exchange where the product has been used, damaged after delivery, altered, washed, worn, assembled incorrectly, mishandled, or otherwise returned in a condition inconsistent with the approved return reason.

13. PRODUCTS THAT MAY NOT BE RETURNABLE

Due to hygiene, safety, personal-use, customised, or product-specific considerations, certain products may not be eligible for return or exchange once delivered or used.

These may include, where applicable:

Personal-care or beauty products that have been opened or used;
Cosmetics or hygiene-sensitive products;
Undergarments or other intimate/personal-use items;
Products that have been customised or personalised;
Items damaged through customer misuse;
Products that have been altered or assembled after delivery; and
Other products identified as non-returnable at the time of purchase.

Where a product has specific return restrictions, those restrictions will take precedence over the general return provisions.

14. REFUNDS

Where a refund is approved, the amount refunded will generally relate to the eligible amount paid for the affected product or order.

Depending on the circumstances, delivery fees, transaction charges, or other third-party charges may not be refundable.

Refunds will be processed through an appropriate payment method and may take additional time to reflect depending on the payment provider or financial institution.

We will not be responsible for delays caused by banks, payment processors, or other third-party financial institutions after a refund has been initiated.

15. ORDER CANCELLATION

Customers may contact us to request cancellation of an order before the order has been processed or dispatched.

However, cancellation may not be possible once an order has already been processed, packaged, dispatched, or handed over to a delivery provider.

Where cancellation is approved after payment, any applicable refund will be handled in accordance with our refund policy and the circumstances of the cancellation.

16. WRONG OR MISSING ITEMS

If you receive an item that is different from the item ordered or an item is missing from your order, please notify us promptly.

We may request photographs, videos, order details, packaging information, or other evidence to investigate the issue.

Where our investigation confirms an error on our part, we will take reasonable steps to provide an appropriate resolution, which may include replacement, exchange, or refund where applicable.

17. DAMAGED PRODUCTS

If a product arrives damaged, customers should notify Hayz Exclusive Koncepts as soon as reasonably possible.

Evidence may be required to determine whether the damage occurred before delivery, during delivery, or after the product came into the customer’s possession.

Damage resulting from misuse, improper handling, improper installation, accidents, negligence, or normal wear and tear may not qualify for replacement or refund.

18. PROMOTIONS, DISCOUNTS AND SPECIAL OFFERS

Promotional offers, discounts, vouchers, giveaways, and special prices may be subject to additional terms.

Unless otherwise stated:

Promotions cannot be combined with other offers.
Promotional prices are available only for the stated promotional period or while stock lasts.
A promotion may be withdrawn or changed where necessary.
Some products may be excluded from promotions.
Promotional items remain subject to availability.

Where a promotion has specific terms, those terms will apply in addition to these Terms & Conditions.

19. GIFT ITEMS

Where a product is purchased as a gift, the purchaser remains responsible for providing accurate delivery and recipient information.

The recipient’s acceptance of the product constitutes delivery to the designated recipient.

Any return, exchange, or refund associated with a gift order will be subject to these Terms & Conditions and the applicable product’s return eligibility.

20. WEBSITE USE

You agree not to:

Use our website for unlawful purposes;
Attempt to gain unauthorised access to our systems;
Interfere with website functionality;
Introduce malicious software or harmful code;
Copy or reproduce website content for commercial purposes without permission;
Use automated systems to extract or scrape website content without authorisation; or
Misuse our website, brand, products, or services.

We reserve the right to restrict or terminate access to our website where we reasonably believe these terms have been violated.

21. INTELLECTUAL PROPERTY

Unless otherwise stated, the Hayz Exclusive Koncepts name, logo, branding, website content, photographs, graphics, product descriptions, text, designs, and other original materials are owned by or licensed to Hayz Exclusive Koncepts.

You may not reproduce, modify, distribute, republish, sell, or commercially exploit our intellectual property without prior written permission.

Third-party trademarks, product names, logos, and images remain the property of their respective owners.

22. THIRD-PARTY SERVICES

Our website or order process may involve third-party services, including payment processors, delivery companies, hosting providers, social media platforms, or other service providers.

We are not responsible for failures, interruptions, delays, or policies attributable solely to third-party providers.

Your use of third-party services may also be subject to their own terms and privacy policies.

23. WEBSITE AVAILABILITY

We make reasonable efforts to keep our website accessible and functioning properly.

However, we do not guarantee that the website will always be:

Available without interruption;
Free from errors;
Free from technical issues; or
Completely secure against every possible threat.

Website availability may be temporarily affected by maintenance, technical problems, hosting issues, internet disruptions, cyber incidents, or circumstances beyond our reasonable control.

24. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Hayz Exclusive Koncepts will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability cannot reasonably be attributed to us.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

Our responsibility in relation to a particular product or order will generally be limited to the remedies available under these Terms & Conditions and applicable law.

25. EVENTS OUTSIDE OUR CONTROL

Hayz Exclusive Koncepts will not be responsible for delays or failures caused by circumstances reasonably beyond our control.

Such circumstances may include:

Natural disasters;
Severe weather;
Flooding;
Fire;
Traffic disruptions;
Government restrictions;
Public emergencies;
Strikes or industrial action;
Internet or telecommunications failures;
Payment-system failures;
Courier disruptions;
Security incidents; or
Other events beyond our reasonable control.

Where such circumstances occur, we will make reasonable efforts to minimise disruption and fulfil affected orders as soon as reasonably possible.

26. CUSTOMER COMMUNICATION

By placing an order, you agree that we may contact you using the contact information you provide for purposes reasonably connected with your order, including:

Order confirmation;
Payment verification;
Delivery arrangements;
Customer support;
Order updates;
Return or refund communication; and
Other necessary transaction-related communication.

Marketing communications will be handled in accordance with applicable requirements and our Privacy Policy.

27. PRIVACY

We respect your privacy and handle personal information in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that information may need to be collected and processed for purposes such as:

Processing orders;
Receiving payments;
Delivering products;
Providing customer support;
Preventing fraud;
Improving our services; and
Complying with legal or regulatory obligations.

Please review our Privacy Policy for more information about how personal information is handled.

28. ACCURACY OF CUSTOMER INFORMATION

Customers are responsible for ensuring that information supplied to Hayz Exclusive Koncepts is accurate and up to date.

We will not be responsible for problems caused by incorrect information supplied by the customer, including incorrect:

Names;
Telephone numbers;
Email addresses;
Delivery addresses;
Product selections; or
Payment information.

29. FRAUDULENT OR SUSPICIOUS TRANSACTIONS

Hayz Exclusive Koncepts reserves the right to investigate, delay, reject, or cancel transactions where we reasonably suspect fraud, unauthorised activity, abuse of promotions, payment irregularities, or other unlawful activity.

Where necessary, information may be provided to appropriate payment providers, delivery partners, financial institutions, law-enforcement agencies, or other relevant authorities in accordance with applicable law.

30. ERRORS AND CORRECTIONS

We reserve the right to correct typographical, pricing, product, availability, technical, or other errors on our website.

Where an error materially affects an order, we may contact the customer to provide an appropriate resolution, including cancellation and refund where applicable.

31. CHANGES TO THESE TERMS

Hayz Exclusive Koncepts may update or modify these Terms & Conditions from time to time.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website or placement of an order after changes have been published constitutes acceptance of the updated Terms & Conditions.

32. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary, while the remaining provisions will continue to apply.

33. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Federal Republic of Nigeria.

Any dispute arising from your use of our website or purchase from Hayz Exclusive Koncepts should first be brought to our attention so that we can attempt to resolve the matter amicably.

Nothing in these Terms & Conditions prevents a customer from exercising any rights or remedies available under applicable Nigerian law.

34. CONTACT US

If you have questions, complaints, concerns, or requests relating to these Terms & Conditions or an order, please contact us:

Hayz Exclusive Koncepts

📍 17, Akute Ajuwon Road,
Beside Green Gold Event Centre,
Ojodu Berger, Lagos, Nigeria.

📞 08034431152

✉️ Hayzexclusivekoncepts@gmail.com

🌐 hayzexclusive.com

Instagram: @hayzexclusivegifts
Facebook: @hayzexclusivegifts
TikTok: @hayzexclusivegifts

35. ACCEPTANCE OF TERMS

By accessing hayzexclusive.com, creating an account, placing an order, making a purchase, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Thank you for choosing Hayz Exclusive Koncepts — …The home of correct thingz.